Get insurance for your trip
Our answers to your questions
This travel insurance policy is designed for you if you are an individual booking one or more flight tickets on the Air France website to travel to any destinations offered by Air France (except destinations excluded by the insurance policy) and if you wish to be protected against potential unforeseen events beyond your control, which could occur before or during your trip.
To be eligible for the insurance, you must be a resident of Denmark.
This insurance policy is not suitable for you if:
- You participate in certain extreme sports activities or sports competitions during your trip
- You wish to cover multiple trips within the year
- Your trip has already started
- Your trip takes place in a country excluded by the insurance policy
- You already have another insurance policy that provides the same cover.
No, travel insurance does not provide cover for changing your mind about travelling.
No, travel insurance does not cover flight cancellation by the carrier, including in the event of a strike. Only flight ticket cancellations made by you, as a result of a covered reason, are considered under your travel insurance.
To obtain a refund for a cancelled flight, we suggest you to contact the airline customer service directly.
The Emergency Medical coverage allows you to:
- Be reimbursed for the unforeseen emergency medical expenses that you may incur during your trip abroad, such as a visit to a local doctor for a minor health issue (gastroenteritis, sore throat...), medical tests and/or medication prescribed by a local doctor (blood tests, radiology exams...), emergency dental expenses, for example, to treat a severe toothache.
- Benefit from the payment of hospital expenses, if you need to be admitted to a hospital as an inpatient following an accident or serious health problem (hospitalisation costs, surgery, examinations...).
- Benefit from the payment of the medically necessary transport to the nearest hospital or appropriate medical facility, as well as medical repatriation to your home following a covered illness or injury.
You can also contact us at claims.awpeurope@allianz.com, +4570716566 .
Documentation to support your claim is required before we can review your claim. Once you have submitted your claim, you will receive a confirmation email.