Track your bag, claims, and compensation

You can declare a missing baggage item by filling out the form below, or via the Air France app within 48  hours of your flight's arrival. To do so, please locate your baggage receipt. Where can you find my baggage receipt?  - If you checked in at the airport, your receipt was given  to you by  one of our agents at the drop-off area. - If you printed out your baggage tags and boarding pass at home, your receipt number will be located on the Baggage  Receipt page  and on the confirmation email that was sent to you. Add the receipt number to the online form. You will receive a  claim number once you have submitted your request. Keep your claim number close to track the status of your request. Please note that certain airports do not allow you to declare a missing baggage item online.

If you have not yet left your arrival airport, please go to the AIR FRANCE KLM* baggage office. Before you leave the airport, make sure to fill out a document called a Property Irregularity Report (PIR). You will receive a claim number after you have submitted your request. Keep your claim number close to track the status of your baggage search. * Or a representative.

Using our online baggage tracker, you can track your missing baggage claim in real-time. To do so, please use the claim number that was given to you when you submitted your online form, or by one of our agents at the airport.

You have incurred basic expenses (e.g. purchase of hygiene products or clothing) due to the absence of your baggage ? You  have 21 days to submit your reimbursement request from the  day you receive your baggage. Please fill out the reimbursement form online. Make sure to keep all your receipts, as you may be asked to submit them.

In the "Find My" app on your Apple device, activate the "Lost Mode" for the device corresponding to your baggage and enter your contact details (phone number or email address).

Then, activate the "Share item location" function to generate an AirTag link.

Copy and share the Airtag link in theonline missing baggage claim form.

We need your consent to use this data. You can give it to us when you declare your missing baggage (via our online form or at the baggage claim service at your destination airport).

Although location sharing automatically expires after 7 days, we recommend that you stop sharing it as soon as your baggage is returned to you.

Even if your baggage is equipped with a tracking device, such as an Apple AirTag™ or SmartTag, indicating that it is at the airport, it still must undergo certain processing stages before it can be handed to you.

Depending on custom formalities, the airport, and other internal processes, it can take some time between finding your baggage and delivering or collecting it.

We will inform you when your baggage is available. We ask that you refrain from collecting it until then.

Please remember to activate the lost mode on your tracking device. If you own an Apple AirTag™, you can share its location with us to help us with our search. Please also update your personal information. This will enable us to reach you more quickly if necessary.

Share your AirTag's location

We kindly ask you to complete the inventory and claim form available after identification in theonline baggage searchtool. Please include as much detail possible regarding the contents of your missing baggage, including the value of each clothing item, pair of shoes, object, etc. The more detail you provide, the better we will be able to locate and identify your baggage. If your baggage has not been found within 21 days of  your request, the items you have inventoried will serve as the basis of your compensation.*  Please note : when you check in your baggage, you can purchase additional insurance that allows you to declare the actual value of your belongings, if this is estimated to be higher than the maximum compensation theMontreal Conventionprovides. Therefore, the refund will be calculated according to the declared value if your baggage is lost. _{* Upon presentation of receipts (invoices or proof of purchase) and within the carrier's liability limits set by the Montreal Convention. Compensation is expressed in Special Drawing Rights (SDRs), the unit of account of the International Monetary Fund (IMF), subject to currency fluctuations.}