Missing or damaged baggage, missing item

You can declare a missing baggage item by filling out the form below, or via the Air France app within 48  hours of your flight's arrival. To do so, please locate your baggage receipt. Where can you find my baggage receipt?  - If you checked in at the airport, your receipt was given  to you by  one of our agents at the drop-off area. - If you printed out your baggage tags and boarding pass at home, your receipt number will be located on the Baggage  Receipt page  and on the confirmation email that was sent to you. Add the receipt number to the online form. You will receive a  claim number once you have submitted your request. Keep your claim number close to track the status of your request. Please note that certain airports do not allow you to declare a missing baggage item online.

If you have not yet left your arrival airport, please go to the AIR FRANCE KLM* baggage office. Before you leave the airport, make sure to fill out a document called a Property Irregularity Report (PIR). You will receive a claim number after you have submitted your request. Keep your claim number close to track the status of your baggage search. * Or a representative.

Using our online baggage tracker, you can track your missing baggage claim in real-time. To do so, please use the claim number that was given to you when you submitted your online form, or by one of our agents at the airport.

You have incurred basic expenses (e.g. purchase of hygiene products or clothing) due to the absence of your baggage ? You  have 21 days to submit your reimbursement request from the  day you receive your baggage. Please fill out the reimbursement form online. Make sure to keep all your receipts, as you may be asked to submit them.

We kindly ask you to complete the inventory and claim form available after identification in the online baggage searchtool. Please include as much detail possible regarding the contents of your missing baggage, including the value of each clothing item, pair of shoes, object, etc. The more detail you provide, the better we will be able to locate and identify your baggage. If your baggage has not been found within 21 days of  your request, the items you have inventoried will serve as the basis of your compensation.*  If you can produce receipts (invoices, proof of purchase), your allowance can be as much as €1,607 (the maximum amount set by the Montreal convention). Please note : when you check in your baggage, you can purchase additional insurance that allows you to declare the actual value of your belongings, if this is estimated to be higher than the maximum compensation the Montreal Convention provides (€1,607*). Therefore, the refund will be calculated according to the declared value if your baggage is lost. _{* Compensation is expressed in Special Drawing Rights (SDRs), the unit of account of the International Monetary Fund (IMF) : 1 288 SDR equals approximately €1, 607 . This amount is subject to currency valuations and is not guaranteed.}